Organizational Communication

My Professor of Management said in our last class,"In five years you may not remember much about this class, but there are two things you will nor forget.  One, respect and two, communication."  These are the key elements to a good work environment, and to any relationship in our lives. 

Here is an overview of Organizational Communication:

Q:It may seem obvious, but what exactly is communication?

A:Communication is the process of transmitting information from one person to another

There are many different ways people communicate in the workplace:

 Oral

-Face to Face  
Electronic

 -Email/IM

-Management Information Systems

-Intranets

-Extranets
Storytelling

-Action oriented

-Authenticity

-Phone

 Written

Motivation-organizations need to provide motivators for employees to promote communication

Leadership-managers must set a good example

Group dynamics-through respect, co-workers create a positive environment for open communication

In order for communication to be effective it must be:

1.Accurate

2.Timely

3.Complete

4.Relevant

 ***Effective communication is the process of sending a message in a way that the message received is as close to the meaning as intended.***

Do's and Don'ts of Good Communication

DON"T give conflicting signals

DO give credible information

DON"T be reluctant to communicate with co-workers-always be respectful and engaged

DO practice good listening skills

DON"T make assumptions

Workplace Communication is a daily interaction between

individuals and it's the process in which organizations create and

shape events, so it's important to be mindful of the key principles.

Key Principles:

-Organizational communication has to be supported at management level.

-Listening skills, speaking skills and questioning skills must be constantly evolving.

-FEEDBACK!!!!!! Be sure to give feedback and recognition when someone communicates with you.

-Have a set agenda so communication is clear and well thought out.

-Try to follow up to be sure communication is clear and understood by receiving party-feedback is insurance of clearly received communication.